Support
How can we help?
We're a small team and we answer every message personally, usually within two working days.
Send us an email
Describe the problem and, if you can, include your phone model and a screenshot. It helps us answer sooner.
Subscriptions and payments
Payments, renewals and refunds go through Google Play. You can manage or cancel your subscription at any time from the Play Store.
Open Google Play subscriptionsAccount and data
Want to delete your account or get a copy of your data? Here's how, in a few steps.
Delete your accountPrivacy
What data we collect, why, and how we protect it.
Read the policyCommon issues
I don't receive the password reset email.
Check your spam or promotions folder and make sure the address is correct. If you created your account with Google, sign in with the “Continue with Google” button: in that case there is no GrowTracker password to reset.
A collaborator can't see my changes.
Changes reach other members when they reopen the app or return to it. Check that you're both online and that your collaborator is in the right project (Settings › Projects).
I bought a subscription but the app still shows the Free plan.
Make sure you're using the same Google account you purchased with, then open Settings › Plans and subscription and tap “Restore purchases”. If the problem persists, write to us with the purchase date.
I deleted a room or batch by mistake.
No problem: open Settings › Trash. Deleted items can be recovered for 30 days.
How do I change language or theme?
In Settings › Appearance you can choose a light, dark or automatic theme; in Settings › Language choose Italian, English or your phone's language.
How does the free trial work?
Pro and Business include 14 free days. If you cancel from Google Play before the trial ends, you pay nothing; otherwise the subscription starts automatically.
How do I cancel my subscription?
From Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions › GrowTracker › Cancel subscription. You keep your plan until the end of the period already paid.
What happens to my data if I go back to the Free plan?
You lose nothing: your data stays saved. Beyond the Free plan limits you can still view it, but adding new rooms or batches will need a Pro or Business plan again.